Managing your account
- How do I add allergies to my cat's profile?
- How do I add allergies to my dog's profile?
- How much credit do I have?
- I can't download your app. Help!
- My payment has failed. How do I ask the system to retake it?
- Can I order a replacement storage tub?
- Can I can change my delivery size?
- How do I update my pet's daily feeding amount?
- Can I cancel an order and get a refund?
- I have cancelled my subscription, but you have taken payment for an order?
- I've cancelled my subscription, what happens to my credit?
- How does the referral scheme work?
- If I change from puppy food to adult food, does the price change?
- The number of tubs of cat food I've received is different from what's on the order confirmation. Why?
- Is my account active?
- I want to cancel my order.
- I've been notified of a missed payment.
- I've cancelled my subscription and I want to remove my payment details from the account?
- I've made an order by mistake
- I need a new storage container or storage box?
- I want to change my pet's range to working dog
- I need to change my email.
- Can I have recipes from different ranges on my subscription?
- I'm running out of food. I need deliveries sooner.
- Do you send offers to customers?
- My credit isn't showing?
- Can I add food preferences for my pet to my account?
- Do you have a loyalty/reward scheme?
- Where's details of your Refer a Friend scheme?
- Do you offer discounts to customers?