Contact us
Packaging
Payment
- Why has payment been taken for a future delivery?
- What can I do I have the error message, not found in Braintree?
- Can I pay by bank transfer?
- How long does it take for a refund to be processed?
- How do I make a payment?
- How do I change my billing address?
Get More
- Where can I find RAWards
- Cat birthday treats.
- Dog birthday treats.
- Do you offer vet services?
- Can I access Get More without an active subscription?
- Why should I use VidiVet?
Raw food is safe
Bella+Duke in shops
First time raw feeding FAQs
- What serving size should I give my pet?
- Where can I find the feeding guides?
- I need feeding advice.
- Can I heat up or warm the food?
- What about bacteria? Is raw food safe?
- I’ve read that dogs/cats can be a bit constipated starting on raw. Is this normal and what can I do?
Make subscription work for your budget
Managing your account
- How do I add another person to my account?
- Where is my account number?
- How do I get a refund?
- Why am I not receiving emails from you?
- I have a UK account with you, will this work abroad?
- I received the wrong food in my delivery.
Subscription
- If I pause my subscription, will my new customer discounts still apply?
- How do I order the limited edition meal?
- I want to restart my subscription. Do you have any discounts?
- Does my order automatically renew?
- How do I activate my account?
- Can I choose the box size and delivery frequency that I want?
Delivery
- How many tubs/packs come in a box?
- Why has my delivery date changed to an earlier date?
- Can I get an extra order/delivery before my next scheduled order?
- Can I add delivery instructions?
- How do I change my delivery date?
- How is the food kept frozen in transit?
Get Started
- How much is a sample?
- How do I reorder after my first box?
- Can the food be stored in the cupboard?
- Can I cook the food?
- How can I quickly defrost the food?
- What is in the dog welcome pack?
Sign up
- Where do I find my saved plan?
- I don’t know my pet’s weight. How can I sign up?
- Can I checkout as a guest?
- Can you recommend a similar company to you but abroad?
- My dog's breed isn't listed but they are working dog. How do I get the range best for them?
- Why did the discount disappear when I entered my address on signing up as a new customer?
FAQ
- How much space do you need for an order?
- Do you sell slow feeders?
- How do I leave a review?
- How long can food be stored in the freezer?
- I want to know if something is being discontinued.
- I want to buy food