Payment
- What can I do I have the error message, not found in Braintree?
- Can I pay by bank transfer?
- How long does it take for a refund to be processed?
- How do I make a payment?
- How do I change my billing address?
- I moved my delivery to a later date, but you already took the payment. Why is that?
Get More
- Cat birthday treats.
- Dog birthday treats.
- Do you offer vet services?
- Can I access Get More without an active subscription?
- Why should I use VidiVet?
- How soon can I start using VidiVet?
Raw food is safe
Bella+Duke in shops
First time raw feeding FAQs
- Where can I find the feeding guides?
- I need feeding advice.
- Can I heat up or warm the food?
- What about bacteria? Is raw food safe?
- I’ve read that dogs/cats can be a bit constipated starting on raw. Is this normal and what can I do?
- I’ve read that dogs/cats don’t drink as much on raw. Is this normal?
Make subscription work for your budget
Managing your account
- How do I add allergies to my cat's profile?
- How do I add allergies to my dog's profile?
- How much credit do I have?
- I can't download your app. Help!
- My payment has failed. How do I ask the system to retake it?
- Can I order a replacement storage tub?
Subscription
- How do I restart my subscription?
- How do I cancel my subscription for one pet but keep it active for others?
- How can I pause my subscription?
- How much notice do I need to give to cancel my subscription?
- I’m trying to create an account, but it says I already have one. What should I do?
- Can I return the food?
Delivery
- How do I change my delivery date?
- How is the food kept frozen in transit?
- Do you trial or sample packs of food?
- Where do you not deliver to?
- How do I remove treats and supplements from an order?
- I can't change my delivery date?
Get Started
- Can the food be stored in the cupboard?
- Can I cook the food?
- How can I quickly defrost the food?
- What is in the dog welcome pack?
- What is in the cat welcome pack?
- Can I add treats and extras to my first delivery?
Sign up
- What can I do I can't find my cat breed listed?
- I’m having problems adding a referral code when setting up a plan. What can I do?
- How can I try the food without signing up?
- I can't find my dog breed. What can I do?
- Do I get a free topper with every delivery?
- My offer code isn't working?
FAQ
- How long can food be stored in the freezer?
- I want to know if something is being discontinued.
- I want to buy food
- I don't want a subscription, but I want your food?
- How much does your raw dog food cost?
- How much does your raw cat food cost?